1. Shipping Information
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver goods to hundreds of customers across the world. We are committed to providing the highest levels of responsiveness to you at all times. All the orders are shipped from our China Warehouses.
2. How long for shipment?
Note: The shipping time will be affected by the epidemic, public holidays, bad weather and other unresistible factors.
3.Where is my order?
Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status or you could browse the website 17track to see the tracking information.
4.Tips for shipping:
1) For delivering successfully, we suggest you leave your correct email box and mobile number during the checkout process.
2) Unsuccessful delivery caused by a blank mobile column cannot be compensated.
3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include the apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Bioutdoor.
4) Your order can be tracked in detail only when it arrives in your country's facility. After it arrives in your country, please allow 5-7 days more for the package to reach you.
5) Tax is not included in your payment.
6）Please note that we could not refund you for your personal reasons after the shipment finished, since the production and shipping costs have accrued.
If you have any question, please contact our customer service. Since we have too many emails to deal with every day, your email may be replied within 24 hours. Thank you for your patience and understanding!